Would you trust someone with your IT developments if they were in-experienced, unrecognized, and did not have the proper support behind their business and products? We are glad to allow you to leverage ABC Computer’s expertise and resources to simplify key support actions for your hardware, software, peripherals and network applications. We can provide skilled, temporary staffing to help with your day-to-day IT challenges, or for as long as necessary in order to complete your project. This gives your staff the ability to focus on more high-value, high-return projects.
- Effective and personable contact services to meet all your IT Support requests
- Flexible, custom-designed support solutions, including multi-lingual, 24/7 coverage, etc.
- Vendor-certified support professionals to ensure that you are receiving the best service possible for your products and services
- Adherence to best practices and proven methodologies in the industry
HELP DESK
Have you ever encountered an issue with a product or service and attempted to contact that company for support, only to find that their service was lacking and your issue was never fully solved? Or maybe the problem was taken care of but it was not done in a timely manner? Our Help Desk and support teams will gladly work with you to ensure that IT issues are quickly resolved and downtime is minimized. This allows us to offer faster response time than most leading manufacturers can provide, while our coverage spans over a comprehensive range of hardware, operating systems, applications, and network connectivity problems.
- Technical Support for a wide array of Vendors, offered through a single point of access
- Full incident and management change reporting
- 24/7, 365 days per year coverage available to ensure around the clock support
- Should your business’s support requirements change, services can be fully customized or upgraded to accommodate these changes
- The confidence in knowing that we will always be here for you, whenever you need us.
PROJECT MANAGEMENT
ABC Computer can provide your organization with skilled temporary support to help manage your IT projects. Our highly trained specialists can manage your IT projects from start to finish in all aspects.
- Proven methodology aligned with industry-standard PMBOK (Project Management Body of Knowledge)
- Clearly defined roles- responsibilities and accountabilities designated to certain individuals and teams ensure that project plans are fully executed and goals are achieved.
- Client surveys offered after post-project sign-off to ensure full customer satisfaction.
REMOTE SUPPORT
BC Network Specialists will monitor and troubleshoot your network, using a remote connection to your infrastructure or hosting location to keep your servers, routers and network applications operating at peak performance.
- Our remote services include performance management, fault management, configuration management, and change management.
- Service level agreements provide cost-effective support to fit your budget and meet your service needs. This can range to full comprehensive service coverage of 24/7, 365 days per year.
- Valuable, detailed reporting and planning information provided. This includes trend analysis and maintenance records.
- Full access to ABC Computer’s Web Portal which enables monitoring of support status and real-time self-service reporting.